Terms and conditions
Please read these terms carefully before ordering from https://www.preppedpots.com/. They explain who we are, how contracts are formed, and the rights and responsibilities that apply to purchases.
1. Information about us and these terms
1.1 We are Muscle Foods 2026 Limited, a company registered in England and Wales under company number 16849280. Our registered office is 2nd Floor Colmore Court, 9 Colmore Row, Birmingham B3 2BJ. In these terms, “we”, “us” and “our” mean Muscle Foods 2026 Limited, and “you” and “your” mean the customer.
1.2 These terms apply to consumer purchases made through https://www.preppedpots.com/ for delivery to addresses we serve in England, Scotland and Wales. They do not affect your statutory rights.
1.3 We may update these terms from time to time. The terms in force when you place your order will apply to that order.
2. Products, food information and eligibility
2.1 Product images and packaging are illustrative and may differ from the goods delivered. Colours, size, weight and appearance may vary within reasonable manufacturing or supply tolerances.
2.2 Product descriptions, ingredients, allergens, nutrition information, storage instructions, use-by dates and preparation instructions are provided on the relevant product page or packaging. You must check the packaging on delivery and before consumption, particularly if you have an allergy or intolerance.
2.3 Products are subject to availability. We may withdraw products or limit quantities at any time.
2.4 You must be at least 18 years old or over to place an order for any age-restricted products. We or our courier may request acceptable photographic identification and may refuse delivery if satisfactory proof is not provided.
2.5 Our products are supplied for personal, non-commercial use unless we agree otherwise in writing.
3. Orders and contract formation
3.1 Our checkout process allows you to review and correct your order before submitting it. You are responsible for ensuring that your order and contact, delivery and payment details are complete and accurate.
3.2 After you submit an order, we will send an acknowledgement. This does not mean that we have accepted your order.
3.3 A binding contract is formed only when we send an email confirming acceptance or dispatch, whichever occurs first.
3.4 We may reject or cancel an order before dispatch if a product is unavailable, payment is not authorised, delivery is not available, eligibility requirements are not met, we suspect fraud or misuse, or there is an obvious pricing or description error. If payment has been taken, we will refund the relevant amount.
3.5 Please quote your order number whenever you contact us about an order.
4. Prices, promotions and payment
4.1 Prices are in pounds sterling and include VAT where applicable. Delivery charges and any other charges shown at checkout are payable in addition.
4.2 We take reasonable care to ensure prices are correct. If an obvious pricing error occurs, we may reject or cancel the affected order and refund any payment taken.
4.3 Promotional codes, discounts, loyalty benefits and free products are subject to the terms displayed with the offer. Unless stated otherwise, promotions cannot be combined, have no cash value and may be withdrawn before an order is accepted.
4.4 We accept the payment methods displayed at checkout. Payment must be authorised by the relevant provider. The timing of payment or authorisation will be shown during checkout.
4.5 You confirm that you are authorised to use the payment method supplied.
5. Delivery
5.1 Available delivery areas, dates, charges and options are shown on the website and at checkout. Delivery estimates are not guaranteed unless we expressly agree otherwise.
5.2 Delivery is completed when the goods are delivered to the address, safe place or person nominated by you. Risk passes to you at that time. Ownership passes once we have received payment in full.
5.3 Because many products are chilled, frozen or perishable, you must ensure that someone can receive the delivery or that any nominated safe place is suitable. You must refrigerate or freeze products promptly in accordance with the label.
5.4 If delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to minimise the effect and tell you where appropriate. Your statutory rights, including any right to cancel for substantial delay, are unaffected.
5.5 If nobody is available and no suitable safe-place instruction applies, our courier may follow its redelivery or collection process. Additional reasonable charges may apply where a failed delivery is caused by incorrect details or your failure to receive the order.
5.6 We may deliver an order in instalments.
6. Cancellation, returns and refunds
6.1 Cancelling before dispatch. If you want to cancel or amend a one-off order before it is dispatched, contact us as soon as possible through Help Center | Support | Prepped Pots and provide your name, order number, delivery address and the items affected. We will try to stop the order, but cancellation is not guaranteed once picking, packing, preparation or dispatch has begun. If we cancel the order before dispatch, we will refund any amount taken for the cancelled items.
6.2 Your statutory cancellation right for eligible goods. For goods to which the statutory cancellation right applies, you may cancel without giving a reason within 14 days after the day on which you, or a person nominated by you other than the courier, takes physical possession of the goods. If one order is delivered in separate instalments on different days, the period runs from the day after the final instalment is received.
6.3 Products excluded from change-of-mind cancellation. The statutory cancellation right does not apply to goods that are liable to deteriorate or expire rapidly. This includes many fresh, chilled and frozen foods supplied by Prepped Pots. It also ceases to apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, and does not apply to goods made to your specifications. These exclusions do not affect your rights if goods are faulty, damaged, unsafe, not as described or incorrectly supplied.
6.4 How to cancel eligible goods. Tell us of your decision by a clear statement sent through Help Center | Support | Prepped Pots or to support@preppedpots.com before the cancellation period expires. Include your name, order number, delivery address, the goods being cancelled and, where available, your telephone number.
6.5 Returning eligible goods. If eligible goods have been delivered, keep them safe and return them without undue delay and no later than 14 days after telling us that you are cancelling. Contact us before sending anything so that we can provide the current return address and any necessary instructions. Unless the goods are faulty, damaged, unsafe, not as described or incorrectly supplied, you are responsible for the direct cost of return. Goods should be securely packaged and, where relevant, kept in accordance with their storage instructions until returned.
6.6 Refunds following cancellation. We will refund the price paid for cancelled eligible goods and the cost of the least expensive standard delivery option offered for the order. If you chose a more expensive delivery method, we will not refund the additional amount above the standard delivery cost. Where only part of an order is cancelled, delivery charges will be refunded only to the extent required by law.
6.7 Refund timing and method. We will make the refund without undue delay and no later than 14 days after the day we receive the returned goods or, if earlier, the day you provide evidence that they have been sent back. If no goods were supplied, we will refund you within 14 days after the day we are informed of the cancellation. We may withhold a refund until we receive the goods or evidence of return. Refunds will be made to the original payment method unless we expressly agree otherwise, and we will not charge a refund fee.
6.8 Handling deduction. We may reduce a refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, in the same way as you could examine them in a shop.
6.9 Perishable goods and delivery issues. Do not return fresh, chilled or frozen goods unless we instruct you to do so. If such goods arrive damaged, spoiled, unsafe, incorrectly supplied or outside the expected temperature condition, do not consume them. Contact us promptly and follow section 8. We may ask for photographs, packaging, temperature information or batch details before providing the appropriate remedy.
6.10 Cancelling a subscription. You may cancel a subscription through the method shown in your account or subscription communications, or by contacting us. Cancellation stops future renewal orders only if completed before the applicable cut-off. An order already processed may be treated as a separate one-off order and may not be cancellable where perishable goods have entered fulfilment. Cancelling a subscription does not cancel payment obligations for orders already supplied.
6.11 Our right to cancel. We may cancel all or part of an order for the reasons described in section 3.4 or if we cannot fulfil it. If we do so, we will notify you and refund amounts taken for goods not supplied.
6.12 Statutory rights. Nothing in this cancellation policy limits your statutory rights, including your rights where goods are faulty, not as described, not fit for purpose or not of satisfactory quality.
7. Faulty, damaged, unsafe or missing goods
7.1 Goods must be as described and of satisfactory quality. We are under a legal duty to supply goods that conform to the contract.
7.2 Check your delivery promptly. If goods are damaged, missing, spoiled, incorrectly supplied or appear unsafe, do not consume them and contact us as soon as reasonably possible with your order number and supporting information. We may request photographs, packaging details or batch information to investigate and meet food-safety obligations.
7.3 Depending on the circumstances and your legal rights, we may offer a replacement, refund or other appropriate remedy. Nothing in these terms excludes or restricts your statutory rights.
8. Substitutions and changes
8.1 Where a product within a hamper, bundle or meal plan is unavailable, we may offer or supply a reasonable substitute of equal or greater value, where permitted and appropriate. We will not knowingly substitute a product where doing so would conflict with declared allergen or dietary information.
8.2 If you do not want a substitute, contact us promptly. Where the substitute has not been accepted or used, we will provide the remedy required by law and any applicable published returns policy.
8.3 If you ask to change an order, we will tell you whether the change is possible and whether it affects price or delivery. We cannot guarantee changes once picking, packing or dispatch has begun.
9. Subscriptions and recurring orders
9.1 If you choose a subscription, the product page and checkout will state the frequency, price, delivery arrangements, minimum commitment (if any), and how to pause, change or cancel.
9.2 By starting a subscription, you authorise us to take recurring payments using your selected payment method until the subscription is cancelled.
9.3 We will give reasonable notice of material changes to subscription prices or benefits. Unless the subscription terms say otherwise, changes apply to future renewal orders only.
9.4 You must make changes or cancel before the cut-off shown in your account or subscription communications. An order already processed may not be cancellable, especially where perishable goods have entered fulfilment.
9.5 If payment fails, we may retry payment, suspend the subscription or cancel the affected order. Promotional subscription benefits are subject to their stated eligibility and duration.
10. Accounts and website use
10.1 You are responsible for keeping account credentials confidential and for activity carried out through your account. Tell us promptly if you suspect unauthorised access.
10.2 You must not misuse the website, interfere with its operation, introduce malicious material, attempt unauthorised access, scrape content at scale, or use the website or offers fraudulently.
10.3 We may suspend or close an account, cancel benefits or restrict access where we reasonably believe these terms have been breached, fraud or abuse has occurred, or action is necessary to protect customers, systems or the business.
10.4 Website content, branding, product photography and other intellectual property belong to us or our licensors. You may use the website for personal shopping only and may not reproduce or exploit its content without permission.
11. Privacy and communications
11.1 We process personal information in accordance with our Privacy and Security Policy at Privacy and security – Prepped Pots | MuscleFood.
11.2 We may send service communications needed to manage orders, deliveries, payments, safety notices, recalls, subscriptions and your account.
11.3 Marketing communications are sent in accordance with applicable law and your preferences. You can use the unsubscribe method provided or update available account preferences.
12. Our responsibility to you
12.1 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or liability relating to protected personal information where it cannot lawfully be excluded.
12.2 We are not responsible for losses that were not foreseeable when the contract was formed, were not caused by our breach, or are business losses arising from a consumer purchase.
12.3 We are not responsible for failure or delay caused by events outside our reasonable control. We will take reasonable steps to reduce the effect and perform our obligations as soon as reasonably practicable. Your statutory rights remain unaffected.
12.4 Product results, dietary outcomes and fitness outcomes vary. General website content is not medical advice. Follow product labels and seek appropriate professional advice where needed.
13. General
13.1 We may transfer our rights and obligations under a contract to another organisation, but this will not reduce your rights. You may transfer your rights only with our written agreement, except where the law permits otherwise.
13.2 If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect.
13.3 A delay in enforcing a right does not waive that right.
13.4 No person other than you and us has any right to enforce the contract, except a permitted successor or assignee.
13.5 These terms and the documents expressly referred to in them form the agreement between you and us for the relevant order.
14. Complaints, law and courts
14.1 We aim to resolve complaints quickly and fairly. Please contact us through Help Center | Support | Prepped Pots and provide your order number and details of the issue.
14.2 These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory protections under the law that applies where you live.
14.3 The courts of England and Wales have non-exclusive jurisdiction. If you live elsewhere in the UK, you may bring proceedings in the courts of the part of the UK where you live.